Maintenance / SLA

No matter how technically ‘perfect’ a solution may be, from time to time things can go wrong. Your solution is at the ‘frontline’ and users need to be 100% confident that if there is a hardware failure or user issues, support is at hand to rectify problems immediately. A good SLA gives you the reassurance you need to use your solution effectively.

Maintenance / SLA’s by Involve include:

  • A dedicated UK based technical helpdesk
  • A nationwide network of qualified engineers (all with SC security clearance)
  • Responsive 2 tier Service Desk to provide expert advice and service when required
  • Bespoke managed services, tailored to your requirement
  • A dedicated Service Delivery Manager (all ITIL qualified) who will effectively manage your query to resolution

Dan says: “It is imperative that your Service Level Provider understands the impact having a solution ‘go wrong’ can have to a business. The aim should always be to keep any disruption or downtime to an absolute minimum.”

Involve are committed to creating, building and maintaining the strongest possible working partnership relations with our clients. Key to that is a clear understanding of the standard and quality of service levels we will undertake at all times as part of our commitment to you.

Working with industry leading partners, we ensure that your solution is best in class

Get in touch to see how we can provide your maintenance and SLA’s. 

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