Cisco Unified Communications Manager
Collaboration does not and should not be difficult or time-consuming. What if you could provide a collaboration experience that allows you to collaborate with every employee, on any device, from any location in a simple-to-deploy and manage platform that grows with the pace of your business?
Imagine a collaboration experience that can:
• Manage incoming and outgoing calls effectively
• Allow you to report on the level of customer service you are providing
• Provide usable instant message and presence
• Monitor Social Media Feeds
Thereby helping you to connect and empower your workforce by providing them with the tools to mobilise in line with government guidelines and your company strategy, and ultimately achieve improvements to your business and collaboration process throughout your entire organisation
Employees work more efficiently and effectively from wherever they are, whenever they need to, using any device they choose.
Cisco Unified Communications Manager (UCM), whether using wired or wireless devices, desktop video, or a personal computer, helps ensure that calls are connected to the right person the first time. Mobile collaboration capabilities such as Single Number Reach allow you to move calls between mobile devices and desktop phones transparently, helping assure that important calls are not missed while mobile.
Streamline Your Operations, deployment and ongoing moves, ads, and changes through the centralized management of Cisco Prime™ Collaboration. Cisco Prime Collaboration provides an intuitive interface that allows the automation of routine configuration tasks for voice, messaging, and presence applications, helping ensure rapid and consistent system provisioning and simple and fast ongoing administration tasks. Additionally, a self-provisioning portal allows you to delegate general tasks to system users – without compromising the system – further reducing the burden on IT staff resources, time, and costs.
A comprehensive and highly secure customer care solution with options to support your preferred customer service model. Whether you choose to distribute calls using native call queuing, route and distribute calls with an intuitive attendant console, or manage a robust, agent-based call center with Cisco Unified Contact Center Express, integrate the functions you need to successfully deliver your customer care strategy.