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M.A.R.C.U.S. from Involve
AV monitoring and control, from Involve
The biggest cost of a meeting room is the meeting that can’t start. M.A.R.C.U.S. watches every screen, codec, microphone and control system across your estate, tells you the moment something fails, and lets you fix many faults remotely. It is UK-hosted, works across vendors, and needs no inbound firewall rules at any site.
One platform for your whole AV estate
Live monitoring
See the status of every device, room and site in real time, whatever the manufacturer.
Alerts that reach the right people
Problems go straight to email, Microsoft Teams or ServiceNow, so the right team knows before users do.
Remote control
Power, inputs, volume and calls, for one device or hundreds at once, from the portal.
Room readiness
Rooms switch off overnight and prove they’re working before the first meeting.
Reports and dashboards
Uptime, room usage, warranty and power reports, plus dashboards for your service desk’s wall screens.
Secure remote access
Open a device’s own web page from the portal, through an encrypted connection, with no open ports. Every session is time-limited and logged.
ROOM READINESS
Proof that every room is ready, every morning
M.A.R.C.U.S. switches rooms off overnight to save energy, powers them back on in the morning, and then runs a test routine that checks each room really works: displays on, microphones live, codecs registered.
If a check fails, M.A.R.C.U.S. raises an alert for that room, naming exactly what failed. It can open a ServiceNow ticket automatically, so an engineer can fix it before anyone walks in. A morning summary shows which rooms are ready and which aren’t.
Bank holidays, closures, weekend sittings and late finishes are handled with one-off dates, so the schedule always matches how your rooms are used.
How it works
1.
A small Collector on your network
A lightweight Windows or Linux service at each site talks to your AV devices in their own languages.
2.
A secure link to the UK cloud
The Collector connects out to M.A.R.C.U.S. over standard HTTPS. No inbound firewall rules, no VPNs, no public-facing ports.
3.
One portal for your team
Your team monitors, controls and reports from any browser, signing in with Microsoft single sign-on. Data can also flow to your own systems through the M.A.R.C.U.S. API.
Outbound HTTPS only. Nothing on your network is exposed.
Works with the equipment you already have
M.A.R.C.U.S. includes ready-made support for leading video conferencing, display, audio, control and power equipment. Anything else with a network or RS-232 control interface can be added, and new manufacturers are added in most releases.
Run it yourself, or let us run it for you
STANDALONE
M.A.R.C.U.S. standalone
Your own team gets the full platform: monitoring, alerts, control, Room Readiness and reporting, across your whole estate.
WITH INVOLVE ASSIST
M.A.R.C.U.S. standalone with Involve Assist
Our UK-based, 24/7 Network Operations Centre watches your estate for you, resolves faults remotely, and sends a security-cleared engineer when a visit is needed. Your team keeps full access to the portal.
Built for public sector security
- UK-hosted
Hosted in AWS London. Your data is stored, processed and backed up in the United Kingdom.
- The right access for the right people
Microsoft Entra ID single sign-on, roles you control, and access limited to the buildings each person looks after.
- Your data, kept apart
Each organisation’s data is kept separate from every other organisation’s.
- No open doors
Sites only ever connect out. Nothing on your network is exposed to the internet.
- A full audit trail
Every command, change and remote session is recorded, showing who did what and when.
M.A.R.C.U.S. in your sector
HEALTHCARE
Keep MDT rooms and clinical video links working, with faults found before a clinic starts.
CORPORATE
Keep Teams Rooms working, and use real room-usage data to plan your estate.
LEGAL
Courtrooms checked and ready before every sitting, including weekend and extended sittings.
PUBLIC SECTOR
UK-hosted, fully audited, with access limited by building and team.
- Does M.A.R.C.U.S. need inbound firewall rules?
- No. The Collector at each site only connects out, over standard HTTPS. Nothing on your network is exposed to the internet.
- Which equipment does it support?
- M.A.R.C.U.S. includes support for Cisco, Poly, Biamp, Sony, Philips, Aurora, ATEN, NETGEAR and VISCA-over-IP PTZ cameras, plus anything with a network or RS-232 control interface. Ask us about your estate.
- Where is my data held?
- In the UK, in AWS London. Your data is stored, processed and backed up there.
- Can it raise tickets in ServiceNow?
- Yes. M.A.R.C.U.S. can open ServiceNow incidents for alerts, and closes them when the fault clears. It also sends alerts by email and Microsoft Teams.
- Can my team use it alongside Involve?
- Yes. With Involve Assist, our NOC and your own team work from the same portal, each with the access you decide.
To find out more about
M.A.R.C.U.S. call 0330 088 3475
Involve Assist
Involve Assist delivers intelligent support, maintenance and monitoring to ensure that your technology investment is protected and utilised as efficiently as possible.
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