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Involve Assist

At Involve we have over 30 years of experience supporting the most secure and mission-critical communication networks in the UK

No matter how technically ‘perfect’ a solution may be, from time to time things can go wrong. Your solution is at the ‘front line’ and users need to be 100% confident that if there is a hardware failure or user issues, support is at hand to rectify problems immediately, as no one wants to miss important meetings with colleagues, clients and stakeholders due to technology failing.

How it works

Involve Assist delivers expert advice and service to Enterprise organisations using our dedicated UK based technical helpdesk and nationwide network of qualified engineers with security clearance.

In over 30 years of experience supporting the most secure and mission-critical communication networks in the UK, we have come to understand the importance of reliability when it comes to the technology at the heart of these networks.

Involve have put these 30 years of experience and learnings into Involve Assist, to curate it into a support package that delivers exactly what our customers need from us:

 

  • Remote Support & Management
  • Advance Hardware
  • Engineer on Site
  • Fully Secure Support Environments
  • Global Coverage
  • 24/7 Support

An Involve Assist Support Package Provides

Service Review Meetings
Service Review Meetings
Advanced Hardware Replacement
Advance Hardware Replacement
Full Parts and Labour Warranty
Full Parts & Labour Warranty
Preventative Maintenance
Preventative Maintenance Visits
Pro Active Monitoring
Pro Active Monitoring
Asset Tracking
Asset Tracking
Involve Assist is available to all customers offering 1st line support right up to full 24/7 proactive support, from a UK based, secure Network Operation Centre

WARRANTY INVOLVE ASSIST
Telephone supports X
Email support
Video support X
Complete equipment replacement X
Full equipment & labour cover X
Comprehensive on-site support *
Preventative maintenance visit X
Regular service review meetings X
Manufacturer warranty support

* Visit the the Schedule of Services page to read the terms & conditions of Involve Assist

Installation“Right First Time”
Our nationwide team of engineers are all SC cleared and benefit from over 20 years’ experience installing technology solutions into court rooms, prisons, and office locations.

“Safe pair of hands”
Our experience with often historical sites, secure environments and bespoke designs is second to none.

Your project delivery is in the safest hands …

“I can confirm that I have found Involve a solid and reliable supplier, with the required skills and expertise of dealing with the secure environments and special requirements that are necessary when providing video installations for the police, courts and prisons.”

Her Majesty’s Courts and Tribunals Service

“I can confirm that I have found Involve a solid and reliable supplier, with the required skills and expertise of dealing with the secure environments and special requirements that are necessary when providing video installations for the police, courts and prisons.”

Her Majesty’s Courts and Tribunals Service

To find out more about

Involve Assist call 0330 088 3475

Involve Academy

Involve Academy delivers professional and informative training to key users to drive technology adoption

CONTACT US