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24/7 CLINICAL
VIDEO-ENABLED
SUPPORT

Immedicare is a leading provider of video- enabled clinical healthcare services including telemedicine, delivered into care homes across the UK from our digital hub.

NHS Clinical Service

virtual consultations completed

%

of consultations do not require any onward referral

%

of residents remain in their homes post consultation

care & residential homes clinically supported

Immedicare

The digital care hub is staffed by a highly-skilled multidisciplinary clinical team from a range of specialist fields including; urgent, emergency, community and end of life care. Our multi-skilled workforce is able to use their expertise across many services and respond to peak demand, both in and out of hours

Using our proactive engagement approach, and close integration with local service providers, Immedicare has been shown to:

Ambulance services
Reduce

ambulance conveyances and
A&E attendance rates

Reduce Hospital Admissions
Reduce

acute hospital admissions

Reduce in and Out of Hours GP
Reduce

both in and out of
hours GP visits

Our multi-disciplinary team has full access to individuals’ electronic care records, allowing them to provide comprehensive clinical assessments, guidance on condition management, and ongoing monitoring.

All calls are answered by our team of clinical assistants who are supported by our highly skilled clinical team of registered health care professionals, ensuring patients receive an assessment and any advice they may need immediately.

This ensures a smoother pathway of care and better patient experience, delivering the right care, in the right place, at the right time.

Our service provides a robust triage filter, that can help you to increase your local system resilience, through reduced activity across a number of key services such as:

Ambulance services

Ambulance Services

Reduce Hospital Admissions

Hospital Admission Avoidance Teams

Reduce in and Out of Hours GP

In & Out of Hours GP Services

Community and District Nurse

Community & District Nursing Teams

Emergency Departments

Emergency Departments & Urgent Care Centres

Our video helpdesk is the embodiment of our customer support commitment, helping you to experience optimum service reliability, quality, and performance whenever you need it.

You will also be assigned a dedicated Immedicare Relationship Manager who will always be on hand to provide further support and training as well as being available to attend further meetings and focus groups as required. Your Relationship Manager will provide you with monthly and quarterly quality reports containing data around how the service is performing against your individual commissioning targets.

In addition to this, we also ensure the proactive monitoring and maintenance of our entire video network at all times and with our support and expertise, this enables fast fault resolution and high-quality end-user experience for our customers.

Immedicare’s founding partners are Airedale NHS Foundation Trust and Involve Visual Collaboration Ltd.

Our organisations have been working together for over a decade and have been instrumental in both the service development and the success of several innovative Telemedicine based clinical services across the UK. With our experience of working with both public and private sector organisations, delivering our services into environments such as prisons, secure mental health facilities and since 2012, nursing and residential care homes, we have gained extensive knowledge that has helped us to understand exactly what it takes to deliver a successful video enabled clinical project for you and your patients, wherever they may be.

With our combined teams we can offer you a unique combination of unrivalled clinical expertise, in-depth knowledge of healthcare challenges, and the best technical design, delivery and support available.

Our wider circle of carefully selected partners are well established as leading players in their respective fields. Their involvement ensures we deliver outstanding clinical services and seamless technology solutions, that underpins world-class healthcare delivery.

Business Intelligence Reporting
We understand how important it is for you to be able to gauge and report on your telemedicine service performance which is why we provide detailed quantitative and qualitative reporting data to show how your Immedicare service is performing for you and your care homes each month.

This service includes simple to understand graphical data that capture the agreed contractual Key Performance Indicators (KPIs) such as;

Number of sites connected
Number of calls made
Number of referrals made
Breakdown of clinical consultation reasons
Patient outcomes

In addition we also provide feedback from every call on what the carers would have done if they didn’t have the support of the Immedicare service within their home.

“Immedicare has stepped up to be a critical part of our approach to support people with frailty to stay well in the community, with staff working flexibly and selflessly to meet the increased demand”

Walter O’Neill
Head of Commissioning, Community Services at NHS Bradford District and Craven CCG

“Immedicare has stepped up to be a critical part of our approach to support people with frailty to stay well in the community, with staff working flexibly and selflessly to meet the increased demand”

Walter O’Neill
Head of Commissioning, Community Services at NHS Bradford District and Craven CCG

To find out more about

Immedicare call 0330 088 3475

BSL Interpreter

Involve Interpreter delivers the highest quality virtual interpretation sessions using the very best in class video technology.

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