No matter how technically ‘perfect’ a solution may be, from time to time things can go wrong. Your solution is at the ‘front line’ and users need to be 100% confident that if there is a hardware failure or user issues, support is at hand to rectify problems immediately.
How it works
Involve Assist delivers expert advice and service to Enterprise organisations using our dedicated UK based technical helpdesk and nationwide network of qualified engineers with security clearance.
An Involve Assist Support Package Provides
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Over 30 Years Experience
In over 30 years of experience supporting the most secure and mission-critical communication networks in the UK, we have come to understand the importance of reliability when it comes to the technology at the heart of these networks.
Involve have provided excellent support and technical expertise in developing video links from police custody suites to courts across England and Wales since 2006 and providing support and maintenance for the Justice Video System, a network of highly secure video links between 220 courts and 80 prisons.
Involve have put these years of experience and learnings from supporting the justice sector into Involve Assist, to curate it into an AV support package that delivers exactly what our customers need from us:
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- Remote Support & Management
- Advance Hardware
- Engineer on Site
- Fully Secure Support Environments
- Global Coverage
- 24/7 Support
The onsite AV Engineer (AVE) will be an extension of your own team with none of the hassle involved with internal recruitment. The AVE meet SLA response times as quick as 5 minutes ensuring your staff are always able to use their AV and video equipment to its full potential to drive ROI.
- Providing LIVE meeting support for users
- VIP Events Managed In Person
- Is your Support Centre (NOC) UK Based?
- Yes, and all staff are security cleared
- My estate is ageing, we are considering an upgrade soon, but would like to retain a level of support until the upgrade is complete. Can you help?
- Yes, For Involve clients telephone help desk access is free of charge and you can pre-pay for Care Packs to cover engineer call outs as required. Then pay for essential hardware replacement as you go.
- Are your engineers local to my location?
- We have a nationwide team of engineers within 1 hour of all major cities
- Can I choose my own support levels?
- Yes, talk to your Account Manager as bespoke support agreements are provided regularly and cost effectively
- Involve did not provide my equipment, can you support this?
- Yes, easily done via a site survey and scoping meeting6.
Watson Woodhouse
Watson Woodhouse
To find out more about
Involve Assist call 0330 088 3475
Involve Academy
Involve Academy delivers professional and informative training to key users to drive technology adoption
