Involve Interpreter is a flexible video language solution for any size company, government department, charity or individual requiring support to communicate with deaf customers or patients. We work across a wide range of sectors including health, legal, education, employment, commercial and public sectors, with interpreters and language professionals experienced in delivering quality support in general and specialist areas.
Our video language services platform is highly secure and already used across many NHS trusts, allowing them to deliver patient care remotely, reducing costs and eliminating safety concerns for staff, customers and language professionals.
Involve Interpreter offers access to qualified British Sign Language interpreters, Lipspeakers and notetakers registered with the national governing body NRCPD. Our language professionals are DBS checked, with our BSL interpreter team also Baseline Security Cleared, enabling them to work with Home Office, MOJ and other government departments.
Our video language services guarantee you access the best in class video technology via any internet enabled device, available across your company or staff group by a simple browser link. Our unique features also enables multiple-way calling so staff and professionals can make video calls to a deaf customer or patients, supported by a language professional.
Our portal has been designed with specialist features making the user experience intuitive, simple and flexible:
- Book online 24-7
- No software or downloads required, easy web link access
- Highly secure – HSCN / N3
- Make and receive telephone calls to and from deaf patrons
- Invite guests – using their email or mobile number to add consults and care givers to your
Our BSL Video Editing & Recording service offers a flexible approach for organisations to ensure that written, audio or digital content is made accessible for deaf people, whatever their communication preference.
Involve Interpreter have a diverse team of BSL translators who are highly experienced in delivering BSL translations for a wide range of content such as promotional videos, national TV programmes, training videos and more.
Involve Interpreter’s Video Language Services:
- British Sign Language Interpreting
- English Lipspeaking (with and without sign)
- Sign Supported English (SSE)
- Notetaking and Captions
Offline Language Services:
- Transcription service
- Translation service
Attend Anywhere
Involve Interpreter can be integrated with existing Attend Anywhere platform users within 24 hours. For new users, access to our services can be completed within 48 hours (weekdays only), enabling you to meet short notice interpreter and language support requests.
How does Video Interpreting Work in Legal Settings?
There are many ways that video interpretation can be used to support communication with deaf people using court, legal and police services.
Services can be used enable deaf clients full and complete access to all aspects of legal proceedings. Involve Interpreter can meet the varying needs of your deaf clients to ensure full communication access to all your services.
Video Relay Service (VRS/VRI)
Users can connect to our service and communicate easily with support from our language professionals, using a web link from any internet enabled device. This includes mobile devices, PC’s and tablets enabling maximum flexibility for use in and around court rooms, police stations and legal offices. Our services are booked in advance or on demand for some services.
Video services can be used to support communication with deaf patients using primary and secondary care services. This includes hospital in-patient and out-patient services, specialist care and treatment centres, urgent and emergency care, GP’s, nurse appointments, Physio, diabetes clinic, blood services, baby clinic, pharmacy service, dentists plus many other local health services.
Services can be used for deaf patients, deaf parents, carers, or guardians who require communication support to
carry out their responsibilities. This is particularly pertinent when trying to gain consent for medication,
procedures, surgeries, and care plans.
Video Relay Service (VRS)
VRS connects multiple parties in separate locations. Deaf patient users and medical staff are able to connect to our service and communicate easily with support from our language professionals, using a web link from any internet enabled device.
Using VRS in Healthcare:
- Deaf patients can call their GP or hospital departments to make appointments
or seek advice - Hospital & GP staff can contact deaf patients undergoing treatment
- Conduct remote medical consultations booked in advance
- On demand services may be available in some circumstances
- Remote access to deaf patient consultations for support workers, carers and family members
Video Remote Interpreting (VRI)
VRI refers to situations where all participants are in the same location, and a remote interpreter is introduced via a web-based video link.
Typical examples of where you might see this kind of interaction are:
- At reception for deaf patients at any department
- Most face to face medical appointments between a deaf patient and medical professional
- BSL translation for patient information leaflets such as: consent forms, procedure details, surgery or aftercare information
- Enable deaf and hard of hearing patients to access PALS, helplines and general Enquiries
- On demand video BSL services for frontline staff
- Acess to clinics, classes and therapy services for deaf patients
How does Video Interpreting Work for Public Sector Organisations?
There are many ways in which video services can be used to support communication with deaf service users using public sector services. This includes social care, children and family services, housing, benefits, schools and adult learning.
Services can be used for deaf service users and their parents, carers, or guardians who require communication support to carry out their responsibilities. This enables you to provide full and complete access to all aspects of your public services and meet the varying needs of your deaf constituents.
Video Relay Service (VRS/VRI)
Users can connect to our service and communicate easily with support from our language professionals, using a web link from any internet enabled device. This includes mobile devices, PC’s and tablets enabling maximum flexibility for a wide range of council services.
Involve Interpreter has been a lifeline for me when I was unable to source an interpreter at short notice. Dionne has been a brilliant interpreter for me and I look forward to using the service more often. It is a relief to know that if I am unable to get a face to face interpreter, that I can use Involve.
Chantelle, a Deaf BSL User
East Coast Community Healthcare
To find out more about
Involve Interpreter call 0330 088 3475
Spoken Language Services
Involve Interpreter delivers the highest quality virtual interpretation sessions using best in class video technology
