MEDIO: Consult is a purpose-built video consultation platform designed specifically for NHS healthcare environments. It reduces Did Not Attend (DNA) rates, supports scheduled appointments, drop-in clinics, and virtual waiting rooms, and can be implemented in a matter of weeks
How MEDIO: Consult works for healthcare
NHS trusts are facing unprecedented pressure. Waiting lists exceed 80,000 patients at major trusts. Did Not Attend (DNA) rates cost the NHS over £1 billion annually. Traditional face-to-face models cannot meet today’s demand, whilst generic video platforms lack the clinical workflows healthcare requires.
MEDIO: Consult addresses these challenges with a purpose-built video consultation platform co-designed with clinicians for healthcare environments. With 30 years of healthcare technology experience and 400+ NHS installations, we understand what clinicians and patients need.
How does MEDIO: Consult reduce DNA rates?
Our platform supports scheduled appointments, drop-in clinics, and virtual waiting rooms – mimicking traditional outpatient workflows whilst delivering measurable operational benefits. Users receive a simple link to join their appointment and can be sent email or text appointment reminders through the platform.
Healthcare professionals spend more time caring, less time waiting.
What makes MEDIO: Consult different from generic video platforms?
Unlike corporate video tools retrofitted for healthcare, MEDIO: Consult has been developed with direct input from healthcare professionals. The platform features NHS-compliant branding that patients recognise and trust, works on any device without downloads, and includes integrated BSL interpretation and translation services. It’s designed for diverse patient populations – from elderly patients who can’t travel, to working parents, rural communities, and custody units in policing .
How does MEDIO: Consult integrate with existing systems?
MEDIO: Consult works with your existing EPR and appointment systems – built for healthcare environments. Our solutions integrate with existing workflows and platforms because healthcare technology must work together.
Developed with customisation at the forefront, MEDIO: Consult can be tailored to meet your organisation’s specific needs. Users can personalise their experience based on their own preferences, resulting in a better clinician and patient experience.
How quickly can MEDIO: Consult be implemented?
We can roll out across entire organisations or pilot in single specialities within weeks from decision to go-live, compared to 3-6 months for competitor platforms.
Built-in real-time analytics and dashboards provide immediate visibility of impact: appointment numbers, wait times, DNA rates, and clinician activity – helping trusts identify bottlenecks and demonstrate return on investment within the first month.
MEDIO: Consult key facts
Platform
NHS-compliant video consultation
Implementation
In a matter of weeks
Challenge Addressed
80,000+ NHS waiting lists, £1B+ annual DNA costs
Unique Features
Integrated BSL/translation, virtual waiting rooms, drop-in clinics, real-time analytics
Compliance
ISO 27001 | Cyber Essentials Plus | GDPR | WCAG | HSCN
Device Access
Any device using a supported web browser, no downloads required
Support
UK-based helpdesk with healthcare-trained engineers
Experience
30+ years healthcare technology, 400+ NHS installations
Supporting healthcare across multiple settings
MEDIO: Consult serves diverse healthcare needs:
- Multi-disciplinary team meetings
- Outpatient appointments
- Mental health consultations
- Maternity services
- Virtual ward rounds
- Prison healthcare settings
- Pharmaceutical trials,
- Dental care
- Portering and wheelchair services
What compliance standards does MEDIO: Consult meet?
Healthcare demands proven reliability and security. This is at the heart of everything we do.
MEDIO: Consult is:
- ISO 27001 information security certified
- Cyber Essentials Plus accredited
- Exceeds NHS Data Security & Protection Toolkit requirements
- HSCN approved
- NHS framework supplier (NHS SBS)
- Meets WCAG accessibility standards
- GDPR compliant
- Supported by UK-based helpdesk with healthcare-trained engineers
Ready to transform your virtual consultation service?
Contact MEDIO to discover how we can help your trust reduce DNAs, return capacity to stretched services, and provide accessible care for all patients.
Virtual care that works the way clinics do
Reduce DNA rates
Schedule appointments and send text or email reminders to patients, helping to cut missed appointments.
Ease administrative burden
Manage your own schedule and your team’s appointments through intuitive admin settings, freeing your staff to focus on patient care.
Demonstrate impact immediately
Built-in analytics dashboards show appointment numbers, waiting room activity, average wait times, and DNA rates, providing the evidence needed to justify investment.
Deliver familiar patient experiences
Customisable virtual waiting rooms with videos or music mimic in-person clinic environments, helping patients feel comfortable and reducing anxiety about using technology.
Maintaining excellent patient care
Patients receive a post consultation survey, meaning we can act on feedback and make improvements in real time.
To find out more about
MEDIO: Consult call 0330 088 3475
Healthcare
Involve are one of the largest and most experienced technology providers to the NHS and healthcare
