Your partner in connecting patients and clinicians through secure AV and communications technology
The elderly patient who couldn’t travel to their appointment. The oncologist struggling to connect with a surgeon. The Deaf patient who had to bring their own interpreter.
We’ve spent over a decade listening to these stories and building the technology to change them. Below are our solutions and services that solve some of the problems healthcare organisations face.
MEDIO Consult
MEDIO Consult is a video consultation platform built for healthcare environments. Unlike generic video tools adapted from corporate use, it mirrors the clinical workflows your teams already use. Scheduled appointments, drop-in clinics, and virtual waiting rooms are all within a single system that has been co-designed with clinicians.
Missed appointments are a widespread problem across the NHS and MEDIO Consult tackles this directly. Smart reminders, one-click joining, and no downloads required all reduce the friction that leads to missed appointments. For specialists, remote-suitable consultations can be conducted from clinic, office, or home, meaning more patients seen.
The platform integrates with existing EPR and patient administration systems, can be deployed in a matter of weeks, and includes integrated BSL interpretation and translation services – ensuring it works for every patient, not just some. Built-in analytics also provide real-time visibility of appointment numbers, wait times, and DNA rates from day one.
MEDIO Consult is ISO 27001 certified, Cyber Essentials Plus accredited, HSCN approved, GDPR compliant, and available through the NHS SBS framework.
MEDIO AV
MEDIO AV is a solution to one of the NHS’s most overlooked productivity problems: collaboration technology that wastes clinical time instead of protecting it.
The Digital Transformation in the NHS reference guide from NHS Confederation found 10–70% of NHS trusts’ technology estates are classified as legacy systems. When collaboration technology fails during cancer MDTs or clinical governance meetings, the cost isn’t technical, it is patients waiting longer and clinical time that cannot be recovered.
Analysis from NHS England shows that trusts that are highly digitised have a 13% lower cost per admitted patient episode and a 4.5% reduction in inpatient length of stay. We are a digital partner that designs, installs and supports AV environments for MDT suites, boardrooms, hybrid meeting rooms and education and training spaces that work reliably when decisions matter most.
As one of the UK’s largest MDT room providers with over 400 NHS installations, we design collaboration environments where reliability comes first. Our experience in healthcare means we understand the technology barriers NHS organisations face. MEDIO AV solutions can eliminate these barriers and protect the time needed to focus on patient and staff outcomes.
MEDIO Interpreter
When patients can’t communicate effectively with their clinical team, their care may be compromised. For Deaf patients and those who speak English as a second language, this barrier is a consistent one. Finding a face-to-face interpreter can take weeks, and appointments are cancelled when one isn’t available.
MEDIO Interpreter provides professional interpretation and translation services available on demand, via video. Our NRCPD-registered British Sign Language (BSL) interpreters and translators, and spoken language interpreters can be booked instantly and integrated directly into your existing consultation platforms, clinic workflows, and video conferencing systems, eliminating travel delays.
Health equity is built into our business. MEDIO Interpreter sits alongside MEDIO Consult and our wider technology so that every patient, regardless of language or communication need, can access the care they need.
MEDIO Assist
When consultation platforms, MDT rooms, and video conferencing solutions fail, clinicians can’t deliver care. Every hour of downtime means lost capacity across specialities, teams, and ultimately for the patients waiting to be seen.
MEDIO Assist provides a 24/7 UK-based Network Operations Centre monitoring your systems, detecting issues before they become clinical crises. Where issues cannot be resolved remotely, an AV support engineer will be dispatched to perform an on-site fix within an agreed timeframe.
Scheduled firmware updates, software patches, and system checks happen before failures occur. Your infrastructure stays current and supported with our help. MEDIO Assist is ISO 27001 certified and GDPR compliant, you can be assured that your clinical data remains protected throughout the support process.
MEDIO Academy
Technology only delivers when it’s used. That’s why our support doesn’t stop at go-live.
Across healthcare organisations, the same scenario plays out repeatedly. Meeting rooms and MDT suites are fitted with state-of-the-art displays, video conferencing systems, and collaboration tools and then left underutilised because staff are not given the guidance on how and when to use this new kit.
MEDIO Academy offers structured, NHS-specific training programme delivered by qualified health AV specialists. We work alongside your teams to build lasting confidence, from installation through to ongoing upskilling as your workforce changes.
Every session is designed around your specific systems and installed rooms. The result is technology that is well used and an investment that finally delivers for staff and patients.
MEDIO Pro
When an NHS Trust is provided with an off-the-shelf technology solution with no further support, this leads to under-utilised solutions which may not meet the needs of users.
MEDIO Pro is a suite of professional services, which acts of a safe pair of hands around any technology installation from the start, through the entire project lifecycle.
From installation by our nationwide team of engineers who carry government security cleared and are Avixa Certified Technology Specialist qualified, to a post-installation business insights service which will transform your data into meaningful content that will help to drive service improvements; MEDIO is a digital health partner that delivers more than just the tech.
The difference we make
Every barrier a patient or clinician faces extends waiting times and erodes satisfaction. As the population grows and healthcare needs become more complex, reliable digital technology becomes essential, not optional.
Our MEDIO products and services help healthcare professionals connect, care, and collaborate – with technology built around how they work, not the other way round. Hundreds of healthcare organisations trust us because we understand that good technology doesn’t just improve efficiency, it changes people’s experiences of care and, sometimes, their lives.
For everyone, not just some
For patients with communication challenges, access to the right technology can be the difference between receiving care and going without. Interpretation and translation services are a core part of what we do – not an add-on – ensuring the most vulnerable people can access your services.
We are trusted, secure and NHS-compliant
Our team combines clinical and operational insight with over 16 years of experience working with the NHS, designing solutions with clinicians and healthcare teams rather than for them. That means our technology connects quickly and easily to your existing systems, ready to meet the demands of today’s healthcare from day one.
Our products and services are backed by the credentials that information governance and procurement teams require:
ISO 27001 information
security certified
Cyber Essentials Plus accredited
Exceeds NHS Data Security and Protection Toolkit requirements
HSCN approved
NHS framework supplier
(NHS SBS)
WCAG accessibility
compliant
GDPR Compliant
Government security clearance
Our technology in practice
The Royal Marsden NHS Foundation Trust
“The team at MEDIO made life easy both for me and our stakeholders. Overall, the experience was outstanding!”
Great Ormond Street HospitalGreat Ormond Street Hospital
“Although it was too good to be true, the system actually has superseded and transformed our education delivery of resuscitation training and the communication we have with other
departments within the organisation. My staff love it, it’s easy to use and the candidates are loving the change in the delivery of this essential information.”
Royal Devon University Healthcare NHS Foundation Trust
“MEDIO have worked with our Trust on multiple projects and have established a fantastic business relationship and deliver a high-quality service. They have always provided an exceptional service to the Project team and service users.”
Berkshire Healthcare NHS Foundation Trust
“MEDIO has delivered an exceptional service again. From inception to delivery, everything has been perfect. The team have demonstrated excellent flexibility and technical knowledge with a can-do attitude to meeting our tight deadlines. It’s a pleasure to work with such a professional team!”
Bolton NHS Foundation Trust
“MEDIO have given us an excellent service on many projects and after a recent installation of a new signage wall at the hospital entrance, we were very impressed with the solution and the impact it created. MEDIO have designed a solution to improve information on the wards throughout the hospital, implementing digital signage to 73 locations.”
Want to speak to our team about how you can digitise?
Contact us to discover how we can help your trust improve how they use technology, and provide accessible care for all patients.
